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Digital Product Owner
London
Permanent
Full-Time
Innovation Group manages critical incidents in the car and home on behalf of the world's leading insurers, brokers and fleet managers, together with warranty and service plan provision for many OEMs and automotive dealerships, globally. We bring together a world-class supplier network, outstanding people and sophisticated technology platforms to provide three principal advantages to our clients and their customers.

Our 3,300 employees across Europe, North America, Africa, Asia and Australia serve over 1200 clients, including 15 of the top 20 global general insurers and three of the top five fleet and lease management companies. We aim to continually go beyond expectations for our clients and their customers. Each year we process over four million insurance claims, saving leading insurers tens of millions of pounds; we create thousands of sales opportunities for dealerships and OEMs through our service plan and warranty business; and we apply the data we gather to lead positive change across all the sectors we service.
We are seeking an Digital Product Owner to join our Global Product team and become a regional expert in our strategic technology platform, Global Gateway, built in Microsoft Azure and servicing our regional and global client base within the Insurance industry. As well as ensuring we successfully position the platform within a complex industrial technology environment and our broader platform capabilities to our internal teams, customers and prospects.

The role will be based in the London however, being a global role, you can expect international travel between our main operational centres. The role reports in to our Head of Product and will be a key member of a team of 25+ Product and Design experts located around the world. This is a highly visible and critical role within the organisation.
• Own the stream of Product primarily related to the development of our strategic Data Engine, Analytics and Data Integrations. You will be responsible for the strategic roadmap of this stream within the context of the wider global strategic product roadmap.
• Working closely with the Product Manager in the development of the data & insights roadmap – working within an agile framework and working alongside our regional and global development teams.
• Understand and explain the opportunities presented by Innovation Group’s Global Gateway platform.
• Experience writing Epics, User Stories and articulating the vision of the those journeys to the scrum team within refinements.
• Work closely with our regional business teams to help define modern operating models around Data and Analysis and processes related to your product stream, relevant to their operations but also inline with our strategic positioning on automated, digital and self-service technology.
• Expertly position and demo our solutions, while highlighting the ease of use and configuration options of the platform.
• Help customers understand the capabilities of Global Gateway, including our Data and Analytics capabilities, and how they can extend Innovation Group beyond its core functionality.
• Drive usage and adoption of our broader platform capabilities including our APIs and digital services.
• Provide regular updates to our internal customers (sales/ support /marketing) on our Platform messaging.

Skills & Knowledge
• Practical experience and working knowledge of the Insurance, Finance or similar industries and this may include InsureTech, FinTech, core platforms and industry integrations.
• Experience writing Epics, User Stories and articulating the vision of the those journeys to the scrum team within refinements.
• Experience working as a Data Analyst or Business Intelligence Analyst is desirable.
• Proven previous experience in a product management, solution architecture or relevant technical role.
• An understanding of cloud technologies – ideally Microsoft Azure.
• Demonstrable understanding of modern analytical practices and technology.
• Experience of the latest data and analytics technology and techniques including data engineering, visualisation and modelling.
• Architected complex enterprise solutions with RESTful APIs, Web Services, Backend integrations, database design, data modelling, etc.
• Built web applications and are familiar with most current web development technologies.
• You love sparring with customer Enterprise Architects, recommending best practices and challenging the perceived status quo.
• Passionate about rapidly evolving new technologies and keen to promote in 1:1 and 1:M environments.
• Excellent written and oral English communication skills.
• A bias towards action and the ability to work well in a dynamic and constantly changing environment.

Additionally experience in the below is a distinct advantage:
• Previous experience as a technical evangelist, technical product manager or another role where technical, commercial and interpersonal skills are required.
• Demonstrable evidence of creating a market leading product with customers consuming it.
• Self-motivated with an entrepreneurial mindset.
• Demonstrable curiosity, with a specific personal interest in technical problem solving and providing creative, best-in-class technical customer support.
• Experience of working within an international team.
• A desire to travel internationally
We believe in going beyond expectations for our clients and their customers at every turn. Our aim is to inspire positive change in the sectors we serve. To do this we are clear, visionary, can-do, together and transformational.

Clear - We are customer focused, and this gives us complete clarity on where we’re going and why. Improving the customer experience and delivering in the moment of truth is everything. We have a clear sense of others’ needs and have the depth of knowledge that enables us to respond.

Visionary - We constantly look at things differently, question the status quo, ask ‘what if…?’ We’re imaginative. Not only does our culture give permission to be thought provoking, innovative and creative, these things are highly valued and rewarded. We’re ambitious for improvement.

Can-do - We’re a positive, can-do organisation, which makes it a happy place to work in and a great organisation to deal with. We recognise that people work better when work is fun – we want them to enjoy every day. We all strive to create an ethos in which great ideas can get ahead.

Together - We work together to make things happen: we’re collaborative. Fundamental in making togetherness real and credible is being trustworthy. That means being consistent in our level of service; reliable in doing what we say we’ll do, when we say we’ll do it; and open and honest in our dealings.

Transformational - The combination of all of these qualities gives us the power to take things further for our clients and their customers. We want to go beyond what people thought possible and be a formidable force for transforming the customer experience of risk and the impact of incidents on lives.
In return, Innovation Group offer a great benefits package of; 25 days holiday plus UK bank holidays, Life Assurance, 4% Company Pension Contribution, Flexible Benefits and Third Party Discounts.
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